Support
Contact Support
Need help with TradeConnect? We can assist with account, plumbing request, tradesperson, verification, and platform issues.
How to Contact Us
Email:
support@tradeconnectbarbados.com
Response time: We aim to respond within 1–2 business
days.
What We Can Help With
- Trouble creating or accessing your account
- Email verification issues
- WhatsApp notification or phone number issues
- Problems submitting or editing a plumbing request
- Questions about responses from tradespeople
- Tradesperson profile or verification questions
- Ratings or review concerns
- Suspicious or inappropriate activity
- Account closure or privacy requests
- Technical problems with the TradeConnect website
When Contacting Support
To help us assist you more quickly, please include:
- Your name
- The email address associated with your TradeConnect account
- Your plumbing request reference number, if applicable
- A short description of the issue
- Screenshots, if they help explain the problem
- The phone number associated with your account, if the issue involves WhatsApp notifications
Please do not send passwords, banking details, or other unnecessary sensitive information.
Urgent Plumbing Problems
TradeConnect support does not provide emergency plumbing assistance.
If there is an immediate risk involving major flooding, sewage, electricity, gas, or danger to people or property, contact the appropriate emergency service, utility provider, property manager, or qualified professional directly.
Privacy and Account Requests
You may also contact support for requests involving:
- Access to personal information
- Correction of account information
- Account closure
- Deletion requests
- Questions about how your personal information is handled
When contacting us about privacy or account data, clearly state that your request relates to privacy or account information.
Before You Contact Us
Some common issues may be resolved directly through your TradeConnect account. You may wish to check:
- Your dashboard for the status of your plumbing requests
- Your profile information
- Your notification history, including email or WhatsApp alerts
- Your tradesperson verification status, if applicable
Legal and Privacy Information
You can also review our: